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Walking the talk: making leadership accountable for CX

According to recent research from Kantar TNS, 91% of CEOs believe customer centricity is essential to driving business growth whilst only 19% of UK customers rate their brands as truly customer centric[1]. It is our opinion that one of the key...

July 2018 | Customer Strategies

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How do you actually deliver a stellar customer experience… that pays?

Kantar TNS analysis shows that businesses may think their CX is working – but it isn’t. Kantar recently sponsored the Insight Show in London, with speakers from across the business taking to the stage at our stand to present some of the latest...

April 2018 | Customer Strategies

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Four rules of customer experience in a shifting consumer landscape

Tim Pritchard, Managing Director of Customer Experience at Kantar TNS, believes that the golden rules of great customer experience remain unchanged in an ever evolving consumer landscape. More than ever, there’s a bigger focus on customer experience...

October 2016 | Customer Strategies

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How do you actually deliver a stellar customer experience… that pays?
How do you actually deliver a stellar customer experience… that pays?

Kantar TNS analysis shows that businesses may think their CX is working – but it isn’t. Kantar recently sponsored the Insight Show in London, with speakers from across the business taking to the stage at our stand to present some of the latest...

April 2018 | Customer Strategies