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According to recent research from Kantar TNS, 91% of CEOs believe customer centricity is essential to driving business growth whilst only 19% of UK customers rate their brands as truly customer centric . It is our opinion that one of the key drivers behind this mismatch is the absence of senior leadership engagement with, and support for, CX programmes.
Two decades ago, mobile connectivity enabled underserved populations in emerging markets to leapfrog their way past the non-existent landline infrastructure.
Digital ad spend continues to rise, and is forecast to top $203bn in 2018 (GroupM, 2017). Yet despite continuing growth, many senior marketers from the most valuable global brands lack confidence in digital advertising’s ability to truly deliver against its great promise: to create seamless, personalised experiences online, in the crucial moments that matter between people and brands.
Kantar TNS analysis shows that businesses may think their CX is working – but it isn’t.
Over the past decade, social media have opened up a world of connection, allowing people to communicate, share ideas, activities, events, play games, listen to music and more. So it’s not surprising that this ecosystem is fast becoming crucial real estate for brands vying to reach potential new customers by creating seamless shopping experiences through native ecommerce.
Latest press releases
Growing numbers of Londoners say poor air quality is having an impact on their daily lives, new polling data reveals, influencing where they choose to live and where they send their children to school.
Global research agency Kantar TNS today announced the appointment of Martin Dewhurst as Managing Director of Financial Services & Technology, UK.
Excess packaging, especially plastics, is causing widespread concern among the British public according to new research from Kantar TNS, whose survey of 1,260 Brits shows that 63% are concerned about reducing the amount of packaging they buy.
The second wave of Kantar TNS’ GDPR Awareness Index shows that public awareness of GDPR remains low, unchanged from last month at 34%.
Eve Dixon has been named in the 2018 Timewise Power 50 awards, a roll-call of the UK’s top flexible and part-time workers who are delivering in high-earning, business-critical roles with non-traditional working patterns.