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Mystery Customer Research
With over 18 years’ experience, TNS is a market leader in developing and implementing bespoke Mystery Shopping programmes across every sector of the market - automotive, retail, financial services and hospitality & leisure.
At TNS we’re aware that great service is undoubtedly something that can make our clients stand out from the crowd in what is, after all, a challenging and competitive environment. We’re also aware that it’s no secret that the key to great service is enthusiastic, committed and well trained people. And it should come as no surprise that those businesses that deliver great service have ‘happy’ customers who spend more, stay with them and recommend them to others.