TNS is one of the world's most respected market research organisations, and many leading brands use us to carry out a large number of research projects each year about the products and services you purchase / experience day-to-day.

We are part of the Kantar Group, one of the world's largest insight, information and consultancy groups, which is owned by WPP.

TNS carries out the collection of data for research projects either in person, via telephone, over the internet or through the post on behalf of our clients.

We adhere to the following standards and industry requirements:

  • MRS and ESOMAR professional codes of conduct and the quality commitment of the MRS Company Partner Service
  • ISO 20252 international market research quality standard
  • ISO 9001 international standard for quality management systems
  • ISO 27001 international standard for data security
  • The Data Protection Act 1998.

During the fieldwork stage of projects, we make contact with millions of people each year and like all research companies rely on the goodwill and voluntary co-operation of individuals in order to carry out the necessary research.

Please use the links below to find answers to some of the common questions we are asked regarding our research, and for more information on our quality standards.

 

Telephone

Click above if we have contacted you to take part in a telephone interview 

 

Face to Face

Click above if we have contacted you to take part in a face to face interview

 

Online

Click above if we have contacted you to take part in an online interview (either via a pop up or an email)

 

Mobile

Click above if we have contacted you to take part in an interview via your mobile phone

 
 

External links

Market Research Society

Find out about the Market Research Society, the world’s leading research association, and it's Company Partner Scheme. Review the Codes as well as other resources for best practice.

 

ESOMAR

ESOMAR is the world organisation for enabling better research into markets, consumers and societies. With 5,000 members in 100 countries, ESOMAR’s aim is to promote the value of market and opinion research in illuminating real issues and bringing about effective decision-making.

 

The Information Commissioner's Office

The Information Commissioner's Office is the best source for any Data Protection matters, not only from a business perspective, but also regarding any personal queries. Resources available on TPS, unwanted mail, and the Freedom of Information Act.

 

SGS

Visit the website of our External Auditors SGS. SGS conducts the assessments for our ISO 9001 and ISO 20252 certifications.

 

ISO (International Organization for Standardization)

Visit the website of our External Auditors SGS. SGS conducts the assessments for our ISO 9001 and ISO 20252 certifications.

 

BSI Group

Visit the website of our external auditor, BSI Group, also known in its home market as the British Standards Institution (or BSI). Once a year BSI conducts the assessment for our ISO 27001 certification.